Refund policy

Return & Refund Policy – Torvex Store

Returns

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7 days of receiving your item.

To qualify for a return:

            •           The item must be unused, unworn, and in its original packaging.

            •           Proof of purchase (order number or receipt) is required.

Non-returnable items

Certain items may not be eligible for return, including:

            •           Items marked as final sale

            •           Used or damaged items caused by the customer

            •           Personal care or customized products (if applicable)

Return Process

To initiate a return, please contact us at info@torvexstore.com with your order number and reason for return. Once your request is approved, you will receive instructions on how to send the item back.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 7-14 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product so we can arrange a replacement or refund.

Contact Us

For any return or refund inquiries, please contact:

Email: info@torvexstore.com