Shipping policy

Shipping Policy – Torvex Store

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, it will be shipped using our trusted delivery partners.

Shipping Time

Estimated delivery times:

• Major cities: 5-10 business days

• Outlying areas: 7-14 business days

Please note that delivery times may vary depending on location, courier delays, or peak seasons.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. From time to time, Torvex may offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.

Incorrect Address Information

Customers are responsible for providing accurate shipping information. Torvex is not responsible for orders delivered to incorrectly provided addresses.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery period, please contact our support team at info@torvexstore.com and we will assist you as quickly as possible.

For any shipping-related questions, please contact us at:

Email: info@torvexstore.com